Partner offers for business

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Choose what you need for your efficient business

Services of our official partners, i.e. credit, consulting, training and other companies, offered specially for you. You can easily and conveniently choose among their exclusive offers and unique services in the Internet bank. Many of these offers are with discounts.

Only “Swedbank” clients can use this system of partner offers.

Education

“Bad Qualityville”: Service Business Organisation

Talentų Namai offers training that will ensure greater customer loyalty, higher added value for customers, and better service quality. This training is designed for owners, managers and administrators in the service sector: cafés, bars, restaurants and other catering establishments, hotels, farmsteads and short-term accommodations, health facilities, hospitals, dental clinics, massage parlours, spas, and beauty and wellness services, transport, logistics and insurance companies, car repair shops, etc.

0.5 day training for a group of up to 16 participants – EUR 1.100+VAT.

1 day training for a group of up to 16 participants – EUR 1.450+VAT.

Date and place are agreed upon with the client. Conference hall rent and meals for participants are not included into the price.

Taking part in the training is worthwhile because:
  • You will learn how to grow customer loyalty.
  • You will learn how value is created for customers in the service sector.
  • You will understand what factors determine employee loyalty.
  • You will become convinced of how important an employee “dream team” is to business.

The price for one, two or three participants is EUR 150, EUR 200 or EUR 275 + VAT respectively.

Swedbank customers are eligible for an exclusive 20% discount.


More information about the service is available at „Talentų namai“.


Quality Communication and Conflict Management in Practice

For managers and professionals who interact with people and deal with complex interpersonal situations, Talentų Namai offers training that will help ensure effective management of conflicts and complex interpersonal situations as well as conflict prevention.

1 day training for a group of up to 16 participants – EUR 1.450+VAT.

2 days’ training for a group of up to 16 participants – EUR 2.600+VAT.

Date and place are agreed upon with the client. Conference hall rent and meals for participants are not included into the price.

20% discount for “Swedbank” clients.


Participation is worthwhile if you are looking for answers to the following questions:
  • When do conflicts arise?
  • How do convictions lead to the emergence of conflicts?
  • How can you spot your own conflict-causing convictions and correct them?
  • How does a conflict develop?
  • How should you act in the different stages of a conflict?
  • How can you manage your emotions and those of others?
  • How do you continue interacting after a conflict?

More information about the service is available at „Talentų namai“.


Customer Service Psychology

A positive customer experience is one of the key factors in guaranteeing a sustainable relationship with the customer and the development of services. How do you build successful long-term relationships with customers and overcome complex situations by using not only skills, but personality and relationship psychology knowledge as well? This training programme offered by PRIMUM ESSE will help participants get to know themselves and the customer better, and understand the deeper mechanisms of communication (especially in complex situations). Knowing how to establish contact and maintain it is important for all employees, but it is especially useful for people working directly with customers, and on whom the customer’s experience and the organisation’s image depend.

The programme content includes:
  • Work with the customer – the technical and psychological level.
  • Customer recognition – personality types.
  • Attitudes and emotions in work with customers.
  • Roles in communication.

The price of the one-day training session for a group of up to 15 managers is EUR 1,400 + VAT. The time and place are coordinated with the customer.

Swedbank customers are eligible for an exclusive 20% discount.


More information about the service: “Primum Esse” or via e-mail kotryna@primumesse.lt


Video tutorial: How to Find the Customer’s PIN Code

What questions should you ask to make customer want to talk about themselves? How can you prepare these questions quickly and properly, and how do you present yourself in an attractive manner? After watching this video tutorial available at www.verslokursai.lt, you’ll be able to effectively analyse customer needs, and you’ll as much as double the chance of a sale. Once you sign up for this tutorial, you will be given unlimited access time and views, and you will also receive a certificate.

Video tutorial price – EUR 19.40 + VAT.

Swedbank customers are eligible for an exclusive 30% discount.


Participants who have watched this tutorial will find out the answers to these questions
  • How do you present yourself to the customer in an attractive manner?
  • What prevents effectively examining customer needs?
  • How do you recognise a customer’s PIN code?
  • What questions are given to the customer the most frequently?
  • How should you respond to customer objections while examining their needs?

More information about the service is available at www.verslokursai.lt.


Video tutorial: Buyer Types and Expectations

What actions should be taken to ensure that a person who comes to your store does not leave empty-handed? This training is designed for store owners who want to show their employees how successful sales are done, as well as for salespeople looking to improve their personal results. Once you sign up for this tutorial, you will be given unlimited access time and views, and you will also receive a certificate.

Video tutorial price – EUR 57.34 + VAT.

Swedbank customers are eligible for an exclusive 30% discount.


Participants who have watched this tutorial will find out the answers to these questions:
  • What is the salesperson’s role in the store?
  • What are the main stages of sales and customer service?
  • Why are customer service skills so important?
  • How can you use quality customer service to increase sales?
  • What does the buyer expect when interacting with the salesperson?
  • How can you cast the customers in the store, and how do you know which type of customer you are interacting with?
  • What are the risks associated with the different types of customers, and how should you act with each of them?

More information about the service is available at www.verslokursai.lt.


Video tutorial: Subtleties of Communication and the Stages of Sales

When you watch this tutorial, you will find out what actions the salesperson should take in each stage of customer service, and what ways the salesperson can overcome the customer’s doubts and help make the decision to purchase the product. This training is designed for store owners who want to relay the essence of sales to their employees, as well as for salespeople looking to increase existing sales, and those who are just considering whether they should choose a career in sales. Once you sign up for this tutorial, you will be given unlimited access time and views, and you will also receive a certificate.

Participants who have watched this tutorial will find out the answers to these questions
  • What are the stages of sales and customer service?
  • What are the specific features of communication with the customer?
  • What external interferences can hinder in communicating with the customer?
  • How can you improve the transfer of information to the customer?
  • What are the customer’s main motives in making the decision to buy or not to buy?
  • What is active listening and what are its possible hindrances?

Video tutorial price – EUR 57.34 + VAT.

Swedbank customers are eligible for an exclusive 30% discount.


More information about the service is available at www.verslokursai.lt.


Customer Service Training

If customers coming in, calling, and looking for a product or service is part of your company’s everyday life, if you care about what your customers think of you and their satisfaction with the service provided, and if you have had thoughts about what else you could do for your customers, then let’s meet and discuss how we can turn our knowledge into your experience and advantage. During these OVC Consulting customer service skills training courses, we’ll help participants take on a positive attitude in terms of working with customers, and we’ll talk about habits that will help you manage your relationships with customers and create exceptional service.

The value of this training:
  • We’ll change your attitude so that it is not our actions that are at the centre of attention, but rather – the customer’s emotions, expectations and relationship, since these are the things that determine the success of any contact.

The price of the training session for a group of up to 16 people is EUR 1,600. Venue and catering costs are not included.

Swedbank customers are eligible for an exclusive 10% discount.


More about the service: „OVC Consulting“ or via phone +37068695839 Jūratė Žalienė.


Customer Satisfaction: How to Achieve It, Maintain It, and Strengthen It?

This course offered by TMD Partners is designed for customer service employees looking to develop their personal customer service skills. During the training, participants will learn how to communicate properly and build relationships with customers, ensuring their loyalty and satisfaction, and achieving quality results.

The price of the two-day training session (16 academic hours) is EUR 4,400. The final price depends on the size of the group, the duration of the training, the period, etc.

Swedbank customers are eligible for an exclusive 10% discount.


During the training, participants will:
  • Become acquainted with the importance of communication in business, the mechanism for building customer satisfaction and loyalty, and the most relevant trends in the area in question.
  • Learn how their behaviour can build customer satisfaction and loyalty.
  • Become aware of the methods of manipulation most commonly used by customers and learn to recognise and manage them.
  • Learn oral communication techniques: how to make contact, ask questions effectively, listen actively, manage doubts, objections and manipulation, and maintain and develop relationships with customers.
  • Learn written communication techniques: how to word a message correctly, communicate by e-mail, and influence with letters.
  • Particular attention is given to the customer service employee’s psychological preparation, work with attitudes, and techniques for customer service and managing dissatisfaction.

More information about the service is available at „TMD partneriai“.


Conflict Management During Customer Service

This course offered by TMD Partners is designed for customer service employees who work directly with customers in person or over the phone, and who are looking to develop their personal customer service skills in conflict situations or when customers are not satisfied.

The price of the two-day training session (16 academic hours) is EUR 4,400. The final price depends on the size of the group, the duration of the training, the period, etc.

Swedbank customers are eligible for an exclusive 10% discount.


Why is this worthwhile?
  • Participants learn and begin to apply customer service and dissatisfaction management steps that allow them to increase customer satisfaction and achieve the desired goals.
  • The principles of working with customers who have out-of-the-ordinary needs are discussed and tested in practice.
  • The recognition and understanding of your own emotions and those of others is developed, and the influence of stereotypes and attitudes on the understanding of another person is emphasised.
  • The methods of manipulation most commonly used by customers are presented and discussed, as well as how to recognise and manage them.
  • Self-confidence is strengthened, and skills for managing personal and customer negative emotions and defensive situations are developed.
  • By applying the knowledge gained through training, employees will have a unified and standardised understanding of professional communication in business, and will interact more effectively with customers and partners.

More information about the service is available at „TMD partneriai“.