ID tools and security

Access your Internet Bank and the app for business with one hand

We would like to introduce “Smart-ID” – a new-generation tool for logging in to Swedbank internet bank and app. With “Smart-ID”, the login process is:

  • more convenient: all you need is a smartphone;
  • faster: no need to enter codes from the code cards or PIN code generators;
  • free of charge: “Smart-ID” will cost no extra charges for you.

Start using “Smart-ID” today!

Smart-ID for iOS    Smart-ID for Android

Further information about “Smart-ID”

Try it


Smart-ID


Code card

Code generator

Mobile signature
E-signature on an ID card/State Enterprise Centre of Registers USB flash drive
Daily and monthly limits on transfers for each bank account, per each user According to your choice Maximum EUR 1 160 per day, EUR 4 000 per month According to your choice According to your choice According to your choice
Signing agreements on internet bank All Exceptions apply Exceptions apply All All
Using the app -
Using abroad May not be available in certain countries Available in any country, but only in a computer with the necessary software installed
Price 0.00 EUR Issuing – free.

Replacement – EUR 1,45

Issuing – 8,69 EUR.

Replacement – 8,69 EUR

According to the rates of your mobile network operator According to the rates applied by the institution issuing the logon tool
Where to buy

Free download

Smart-ID for iOS

Smart-ID for Android

In a bank branch

In a bank branch In a bank branch At your mobile network operator’s office Identity card;

RC USB

 

About Smart-ID

This is a next-generation method that you can use to conveniently and quickly log in to Swedbank’s online banking and mobile banking app, confirm bank transfers and other transactions, and sign contracts without a code card or code generator.

How does it work?

“Smart-ID” is an electronic signature, which has two levels – “Smart-ID” and “Smart-ID basic”. If you create a “Smart-ID” account by using a code card or a code generator, a “Smart-ID basic” account will be created for you. If you create a “Smart-ID” account in a subdivision of the bank or by using your M-signature, your account will be of the “Smart-ID” level.

Why is it worth using?

  • You can create your Smart-ID account on any smart device: telephone, tablet or both.
  • You can use Smart-ID to log in to Swedbank’s online banking and mobile banking app. In other words, you can use it the same way you’re using a Swedbank code card or code generator now.
  • You don’t have to be a mobile subscriber to use Smart-ID. Smart-ID will work anywhere that there is a wireless (Wi-Fi) and/or mobile broadband connection

Easy, simple and free

 

Download

Download the Smart-ID app from Google play or App store.

Create an account

Create a Smart-ID account using the identification method of your choice.

Log in

When logging in to online banking or other electronic services, select the Smart-ID login option.

Use

Enjoy Smart-ID: fast and convenient. All you need is internet access – Wi-Fi or mobile broadband both work.

 

About developer of the Smart-ID app

Swedbank’s long-standing cooperation partner across the Baltics and the developer of the Smart-ID is Estonian company SK ID Solution AS. It has a solid 15 years track of experience as a certification services provider who also issues secure electronic signatures.

More about SK ID Solution AS:

Smart-ID support:

 

Any questions about Smart-ID?

FAQ

Smart-ID and smart devices

  • What devices are eligible for Smart-ID?

    You can download Smart-ID app and create your electronic signature in any smart device (telephone, tablet, etc.) with Android (version 4.1 or later) or iOS (version 8.0 or later) operating system.

  • Can I have Smart-ID in different devices?

    Yes, you can create your Smart-ID account in several different smart devices. Account registration (sign up) in different devices will have to be carried out anew. If you delete Smart-ID account in one device, it will not stop functioning in other devices.

  • If Smart-ID is used in two devices, do the same PIN codes have to be used?

    You can create different PIN codes or use the same for the accounts in different devices.

  • If I use Smart-ID in different devices, which one will ask for my PIN code, if I connect to e-banking with Smart-ID?

    You will see the request to check the control code and enter the required PIN code in all devices in which you have Smart-ID account. When you enter your PIN code in one device, the request to enter PIN code in other devices will automatically close.

  • Can different people register their Smart-ID accounts in one device?

    This is subject to the characteristics of a smart device. Devices with Android OS usually allow the use of different user accounts. Meanwhile, devices with iOS do not have this function.

  • Does Smart-ID necessarily have to be in the device I use to connect to the bank?

    Not necessarily. E. g. you can have Smart-ID in your phone and connect to internet bank using any other device. You just need to enter PIN code in the device with Smart-ID account.

Account registration and validity

  • Who can use Smart-ID?

    To start using electronic services provided by Swedbank, a person has to be resident of the Republic of Lithuania. Foreign citizens also have to have any type of residence permit specifying personal identification code allocated in the Republic of Lithuania.

  • How long can I use my Smart-ID account?

    Your Smart-ID account is valid for 3 years. When approaching the expiration date, you will have to delete the account and sign up again. Service provider SK ID Solutions will notify you in advance by sending an SMS or by e-mail.

  • I created my Smart-ID account while using other identification tools issued by another bank. How can I connect to Swedbank with my Smart-ID?

    To use the available Smart-ID also in Swedbank, you should first login to Swedbank internet bank with the identification tool you have (code card, PIN code generator, or M-signature) and enable the use of Smart-ID.

    On the menu select as follows: My bank -> Settings -> Settings. Hit the button Enable Smart-ID.

  • How can I remove Smart-ID account?

    Delete your account in Smart-ID: open Smart-ID app and hit “Delete account” on the top left corner.

  • I created a Smart-ID account. Are other identification tools provided to me by Swedbank still valid?

    Yes, using Smart-ID has no effect on other forms of identification allowed by Swedbank. You can use the identification tool provided by the bank as an additional one. It may also be useful to have it when creating a new Smart-ID account (e. g. when forgetting your Smart-ID PIN code or losing a device, used for Smart-ID registration).

Using Smart-ID

  • Where can I use Smart-ID?

    Swedbank clients can use Smart-ID:

    • to connect to internet bank and bank app;
    • confirm payments and agreements;
    • identify themselves when connecting to the website of the third parties if these websites provide the possibility to connect via Swedbank internet bank.
  • What are the amounts of payments that can be confirmed using Smart-ID?

    When using Smart-ID transactions daily and monthly limits in the Agreement of Electronic Services shall be applicable. You can change the limits in any Swedbank branch.

  • How much does it cost to use Smart-ID?

    The registration and use of Smart-ID, when connecting to Swedbank e-banking, is free of charge.

  • Does Smart-ID operate abroad?

    You can use Smart-ID anywhere you go where wireless internet is available. One Smart-ID request uses only as many as 5 KB of internet data.

  • Is it necessary to have SIM card to use Smart-ID?

    No, SIM card is not needed. To use Smart-ID you only need wireless or mobile internet.

PIN codes

  • I entered incorrect PIN code. How many trials do I have?

    You can try entering PIN codes three times in succession. When you enter the wrong PIN code the third time, Smart-ID account is blocked for 3 hours. After 3 hours you can try again.

    If you enter the wrong PIN code three times in succession for the second time, Smart-ID account will be blocked for 24 hours.

    If you enter the wrong PIN code three times in succession one day later, Smart-ID account will be finally blocked.

  • What should I do, if I forget Smart-ID PIN codes?

    Delete Smart-ID account and create a new one with new PIN codes.

    You can delete your Smart-ID account in Smart-ID app by selecting the appropriate item and hitting on the top left corner menu.

  • Whom should I address, if there is any interference while using Smart-ID?

    If you fail to create an account in Smart-ID, please address the provider of Smart-ID service, , SK ID Solutions. Contact information: https://www.smart-id.com.

    Should you have any question or face interference while connecting to Swedbank e-banking through Smart-ID, contact us.

The advantages of Smart-ID in comparison to other forms of identification

  • I already have a code card. Why should I choose “Smart-ID”?

    Smart-ID is an alternative to a code card, but it is much more comfortable.

    Smart-ID is in your smart phone, and you always have it with you. Thus to connect to the internet bank you no longer have to look for your code card.

    Furthermore, when using a code card certain payments have to be confirmed with additional code sent by SMS. Unlike a code card, Smart-ID also allows making payments of desired amount. You can change the standard limits for payment transactions established by bank and choose the desired ones. You can do that in any Swedbank branch.

  • I already have a PIN code generator. Why should I choose “Smart-ID”?

    Smart-ID is an alternative to a PIN code generator – it is only much more comfortable and free of charge.

    Smart-ID is in your smart phone, and you always have your phone with you. Thus to connect to the Internet Bank you no longer have to look for your PIN code generator.

    Besides, you sign up to Smart-ID and can use it for Swedbank e-banking at no cost.

  • How is Smart-ID different from mobile-ID?

    Smart-ID is an alternative to mobile-ID, but itt does not require you to have a SIM card, it operates via Wi-Fi or mobile internet.

    You do not have to go to any specific place to start using Smart-ID. You simply need to download Smart-ID app to your smart device and sign up with the available identification tool. You sign up to Smart-ID and can use it for Swedbank e-banking at no cost.

Security

  • What steps should be taken when the device with Smart-ID account is lost?

    In such case, call the service provider SK ID Solutions, you will find the number on the website https://www.smart-id.com and ask them to block your Smart-ID account. You can also notify the bank of the loss. Upon your request from a client the service of internet bank will be blocked. The access will be unblocked on the basis of your request or request of the person’s authorised by you only at Swedbank branch.

  • Is it safe to install Smart-ID in a device which is not personal (e.g., in a tablet used by the whole family)?

    We recommend installing Smart-ID in personal devices. In this way you will be sure that the users of the device will not accidentally block your account.

  • How is the safety of using Smart-ID ensured?

    Detailed information on safety which guarantees technological principle of Smart-ID functioning can be found on
    https://www.smart-id.com (see Help -> Security and Private keys).

    Please also follow general safety principles:

    • do not disclose your PIN codes to anyone;
    • make sure that your smart devices are secured with passwords;
    • do not forget to regularly update the OS in your device.

Do you have doubts about safety? Inform us!

Call us 24/7, by 1884 for private clients (calling from abroad +370 5 268 4444) or by 1633 for business clients (calling from abroad +370 5 268 4422) if:

  • you noticed any suspicious transactions on your account;
  • you suspect that your internet bank became accessible to unauthorised persons;
  • you encountered fraudsters trying to obtain your login details or misappropriate your money.

Warnings about increased number of frauds are published on Swedbank “Žinių terasa” and on the internet bank login window. Having notice any suspicious transactions on your account, we can contact you personally. But remember that bank employees calling you will never ask for your login details, passwords, PIN codes or any other confidential information. Bank employees can ask you for certain login details only if you yourself call by the above-mentioned bank numbers and for the purpose of person's identification only.

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